Refund policy

We have a 14-day return policy. You have 14 days after receiving your item to initiate a request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase. Digital receipts accepted.

To start a return, you can contact us at fawnandcrowapothecary@gmail.com for all the information you will need.

If your return is accepted, we’ll send you a return shipping label, and instructions to where you will send your package. Items sent back to us without intitiating a return will not be accepted.

Damaged products.

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and kindly correct the issue for you.

Exceptions / non-returnable items

Items that cannot be returned are custom products or products that were sold “on sale”. Products that have been used are not accepted. 

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We require exchanges to be initiated within 14 days of when you received your product.

Product to be exchanged must be in the same condition that you received it, unused, with original tags, and in its original packaging. You’ll also need your receipt or proof of purchase. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it can take some time for your bank or credit card company to process and post the refund..

Please reach out if you have any questions regarding your return or product to fawnandcrowapothecary@gmail.com