FAQ

Hello ! Here are some commonly asked questions that might help you navigating our website. Please feel free to reach out if your question is not on this list. You can use our contact option in our menu to send a secure message.

Do you accept exchanges and returns ?

Yes we do. 

We have a 14-day return policy. You have 14 days after receiving your item to initiate a request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase. Digital receipts accepted.

To start a return, you can contact us at fawnandcrowapothecary@gmail.com for all the information you will need.

If your return is accepted, we’ll send you a return shipping label, and instructions to where you will send your package. Items sent back to us without initiating a return will not be accepted.

What do I do if my product is damaged when I receive it ?

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate and kindly correct the issue for you.

Is there any exceptions  or non-returnable items ?

Items that cannot be returned are custom products or products that were sold “on sale”. Products that have been used are not accepted. Please get in touch if you have questions or concerns about your specific item.

I bought the wrong product, can I exchange it ?

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We require exchanges to be initiated within 14 days of when you received your product.

Product to be exchanged must be in the same condition that you received it, unused, with original tags, and in its original packaging. You’ll also need your receipt or proof of purchase. 

How do refunds work ?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it can take some time for your bank or credit card company to process and post the refund..

Please reach out if you have any questions regarding your return or product to fawnandcrowapothecary@gmail.com

Is it normal that there is some sediment in my oil bottle ?

Yes, this can happen. I assure you this is very normal when working with organic matter. I do my best to fully strain the herbs out of the oil, but some fine powder might settle at the bottom. I formulate in an ultra clean environment free of water or cross contamination. It would be impossible to have mold grow, unless the cap has been taken off during use and come int contact with wet hands, or water droplets. We advise not to keep oil bottles in shower or areas that water could splash on.